{"id":1643,"date":"2026-03-09T09:01:58","date_gmt":"2026-03-09T15:01:58","guid":{"rendered":"https:\/\/www.magnetika.com.mx\/?page_id=1643"},"modified":"2026-03-09T14:31:41","modified_gmt":"2026-03-09T20:31:41","slug":"tratamiento_quejas","status":"publish","type":"page","link":"https:\/\/www.magnetika.com.mx\/en\/tratamiento_quejas\/","title":{"rendered":""},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1643\" class=\"elementor elementor-1643\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-54622e8 animated-fast e-flex e-con-boxed elementor-invisible e-con e-parent\" data-id=\"54622e8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeInUp&quot;,&quot;animation_delay&quot;:0}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0ae00fa animated-fast elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"0ae00fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Tratamiento de\n<br> Quejas<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ca5a9e3 e-flex e-con-boxed e-con e-parent\" data-id=\"ca5a9e3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-54658a1 elementor-widget elementor-widget-text-editor\" data-id=\"54658a1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3 style=\"text-align: center;\"><strong>Acceso al proceso de atenci\u00f3n de quejas para partes interesadas<\/strong><\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-497ff83 elementor-widget elementor-widget-text-editor\" data-id=\"497ff83\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Sitio web: www.imanes.com.mx, www.magnetika.com.mx, www.trampasmagneticas.com.mx<br \/>Correo: comentarios@magnetika.com.mx<br \/>Tel\u00e9fono: (33) 3616-2242<br \/>Cotizaci\u00f3n<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d0b2495 elementor-widget elementor-widget-text-editor\" data-id=\"d0b2495\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Las partes interesadas pueden presentar su queja por medio del correo<br \/>comentarios@magnetika.com.mx o el tel\u00e9fono (33) 3616-2242.<br \/>Magnetika debe levantar la queja en el formato VENT-PR-K-02 TRATAMIENTO DE QUEJAS para<br \/>confirmar si dicha queja se relaciona con las actividades de las que Magnetika es responsable, y en caso<br \/>afirmativo, tratarlas en caso contrario notifica al quejoso las razones por lo que no procede.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-824ec54 elementor-widget elementor-widget-text-editor\" data-id=\"824ec54\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>El laboratorio trata las quejas mediante:<br \/>a) una descripci\u00f3n del proceso de recepci\u00f3n, en el que se registra, se v\u00e1lida, se hace una investigaci\u00f3n de la queja y<br \/>se decide sobre las acciones a tomar para darles respuesta;<br \/>b) se da seguimiento y registro de las quejas, incluyendo las acciones tomadas para resolverlas y:<br \/>c) se asegura de que se toman las acciones apropiadas<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2a540e4 elementor-widget elementor-widget-text-editor\" data-id=\"2a540e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Magnetika es responsable de recopilar y verificar toda la informaci\u00f3n necesaria para validar la queja.<br \/>Siempre que sea posible, Magnetika debe acusar de recibo de la queja y facilitar a quien presenta la queja, los informes de<br \/>progreso y del resultado del tratamiento de la queja.<br \/>Los resultados que se comuniquen a quien presenta la queja, son revisados y aprobados por, personas no involucradas en<br \/>las actividades de laboratorio que originaron la queja.<br \/>NOTA: Esto lo puede realizar personal externo.<br \/>Siempre que sea posible, el laboratorio notifica formalmente a quien presenta la queja, el cierre del tratamiento de la queja<br \/>finalizando el proceso.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6a14722 e-flex e-con-boxed e-con e-parent\" data-id=\"6a14722\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-b3d494f e-con-full e-flex e-con e-child\" data-id=\"b3d494f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a9542e3 elementor-widget elementor-widget-image\" data-id=\"a9542e3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.magnetika.com.mx\/wp-content\/uploads\/2026\/01\/Animacion_Magnetika.png\" title=\"Animacion_Magnetika\" alt=\"Animacion_Magnetika\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">Leaders in Magnetic Solutions<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2cc3407 e-con-full e-flex e-con e-child\" data-id=\"2cc3407\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b34d676 elementor-widget elementor-widget-spacer\" data-id=\"b34d676\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9d86869 e-con-full e-flex e-con e-child\" data-id=\"9d86869\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-eb64e1f elementor-widget elementor-widget-spacer\" data-id=\"eb64e1f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a3ca82b elementor-widget elementor-widget-spacer\" data-id=\"a3ca82b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3865c50 elementor-widget elementor-widget-heading\" data-id=\"3865c50\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">More Information<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e468a86 elementor-mobile-align-center elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"e468a86\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"http:\/\/www.magnetika.com.mx\/en\/nosotros\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Our Company<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-808cf4a elementor-widget elementor-widget-spacer\" data-id=\"808cf4a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1bef850 elementor-widget elementor-widget-image\" data-id=\"1bef850\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/www.magnetika.com.mx\/wp-content\/uploads\/2023\/10\/logo-iso.png\" class=\"attachment-large size-large wp-image-1050\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Tratamiento de Quejas Acceso al proceso de atenci\u00f3n de quejas para partes interesadas Sitio web: www.imanes.com.mx, www.magnetika.com.mx, www.trampasmagneticas.com.mxCorreo: comentarios@magnetika.com.mxTel\u00e9fono: (33) 3616-2242Cotizaci\u00f3n Las partes interesadas pueden presentar su queja por medio del correocomentarios@magnetika.com.mx o el tel\u00e9fono (33) 3616-2242.Magnetika debe levantar la queja en el formato VENT-PR-K-02 TRATAMIENTO DE QUEJAS paraconfirmar si dicha queja se relaciona con [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_canvas","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center 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plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>- Magnetika Saiffe\u00ae<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.magnetika.com.mx\/en\/tratamiento_quejas\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"- Magnetika Saiffe\u00ae\" \/>\n<meta property=\"og:description\" content=\"Tratamiento de Quejas Acceso al proceso de atenci\u00f3n de quejas para partes interesadas Sitio web: www.imanes.com.mx, www.magnetika.com.mx, www.trampasmagneticas.com.mxCorreo: comentarios@magnetika.com.mxTel\u00e9fono: (33) 3616-2242Cotizaci\u00f3n Las partes interesadas pueden presentar su queja por medio del correocomentarios@magnetika.com.mx o el tel\u00e9fono (33) 3616-2242.Magnetika debe levantar la queja en el formato VENT-PR-K-02 TRATAMIENTO 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